Help Desk Specialist

RANCHO CORDOVA, CA

CORPORATE - IT

FULL TIME

Murraysmith + Quincy Engineering is looking for a Help Desk Specialist to be in our Rancho Cordova, CA office. Due to our rapid growth, the need for a centralized Network/Infrastructure team member to support our office locations across Oregon, Washington, California, Colorado, and Idaho.


Primary Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software

  • Respond to queries, run diagnostic programs, isolate problem, and determine and implement solution.

  • Train computer users

  • Respond to email messages and calls for customers seeking help

  • Ask questions to determine nature of problem

  • Walk customer through problem-solving process

  • Follow up with customers to ensure issue has been resolved

  • Gain feedback from customers about computer usage

  • Run reports to determine malfunctions that continue to occur

 

Technical Skills:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, phone systems, software, and hardware, including mobile phones & tablets

  • Respond to queries either in person or over the phone

  • Write task-specific instructions

  • Maintain daily performance of computer systems

  • Install, modify, and repair computer hardware and software

  • Perform routine disk cleanup

  • Run diagnostic programs to resolve problems

  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers

  • Resolve technical problems with LAN/WAN systems

  • Install computer peripherals for users

  • Help support VoIP phone systems

You must have:

  • Associate’s degree in Information Systems or Technology.  Experience in lieu of a degree may be considered.

  • Two (2)+ years experience in an IT Help Desk or Technical Support environment.

  • Microsoft Office 2013 and Office 365 (Word, Excel, Access, Publisher, Outlook, PowerPoint, Lync, Yammer, OneDrive for Business, SharePoint, OneNote, Project, Visio, and Delve)

  • Windows 10 - preferred


To be successful, you have:

  • Core values similar to ours

  • Outstanding written and verbal communication skills - you clearly convey subtleties in complex designs to your team, client, and stakeholders

  • Demonstrated success working on multi-disciplinary engineering projects

  • Motivation and the ability to work independently with multiple priorities


Beneficial Skills:

  • Deltek Vision

  • Microsoft SQL

  • Adobe (Acrobat, Reader, Flash and Creative Cloud Suite)

  • Bluebeam Revu 12 (CAD, Standard and Extreme)

  • Windows 8 & 8.1, Windows Server 2003/2008

  • CAD & GIS Applications (AutoCAD Civil 3D, AutoCAD Plant 3D, MicroStation, InRoads, ArcGIS Desktop)

Why Murraysmith + Quincy Engineering?

  • Flexible schedules

  • 100% company-paid employee Health, Life, and Disability benefits

  • Paid memberships in professional organizations

  • Reimbursement for professional registrations and renewals

  • Paid time off for PE and other certification/licensing exams

  • Subsidized alternative commuting

  • Subsidized fitness and wellness memberships

  • Competitive salaries, paid time-off, and a 401(k)-retirement plan

  • Paid volunteer time – we believe in giving back to the community

All are welcome! Murraysmith + Quincy Engineering is proud to be an Equal Opportunity/Affirmative Action Employer.